Get $10 for completing a product satisfaction survey!
about 4 years ago – Thu, Feb 20, 2020 at 01:31:11 AM

Hello, Republic!

You are the founders of this amazing ride we have been on and we will never forget that.

Now that you have had some time to enjoy some #adventurenaps we want to know what you think about your Mock ONE by asking you a few questions about where you use your Mock ONE, why you first purchased your Mock ONE, rate the comfort, etc.  It is only 15 questions long and should take only a couple of minutes to complete.

For your honest product feedback and stories, we will send you a $10 gift card for the Republic of Durable Goods Store for the first 200 responders.  You could pick up the Carry Wrap for free (just have to pay the shipping).  Or take $10 off any of our Mock Accessories.

You don’t have to wait till “hammock season” to get out on your Mock ONE.  We have built the Mock ONE so you can hammock anywhere in any environment. Even out on a frozen lake.

Did you know, the Republic of Durable Goods has teamed up with Pachamama to offer the world’s best CBD products to our community of chill masters!

We had been interested in CBDs and had been researching them for a while.  When we found Pachamama we immediately felt a connection.  There are so many different CBD companies out there, we loved Pachamama’s straight forward information and explanations on what CBD is and what it does (and doesn’t do).   We loved the effects of their products.  And we loved that they were awarded the Clean Label Project’s Purity Award for accuracy of ingredients and CBD content.  Your $10 gift card can be used for our CBD products as well.

Thanks for all your support, take the survey, and visit the Republic of Durable Goods website with your $10 gift card.

EU/UK Shipping Update 8/6/19
over 4 years ago – Wed, Aug 07, 2019 at 02:39:58 AM

This post is for backers only. Please visit Kickstarter.com and log in to read.

US Orders Complete! International order progress and company status
almost 5 years ago – Mon, Jul 22, 2019 at 04:20:15 PM

Hello Friends and Founders,

We wanted to give you an update on where we are on shipping and the status of our company.

Shipping and Delivery:

First off, thank you all for bearing with us through the trials and tribulations we have had with our first production run of the Mock ONE. It has been taking much longer than expected to complete the delivery of the orders.  We have had some growing pains, but we are working through them and delivering to more and more of our Backers every day. 

Following is the latest status.

US Orders:

At this point, we have completed delivery to all US orders!! (well, actually we have two remaining with APO/FPO addresses that are being particularly tricky and a couple that have just filled in their BackerKit survey recently. We are working on getting these orders out and will be sent this week.)

If you are a US order and have not received any communication please let us know at [email protected]. There are still a few orders that we have been trying to contact for months but have not had a response (not sure why… original email may no longer be in use, may be sent to junk mail…?) Just let us know and we will get your order figured out. Note, we are a small 2 person team working to get all these orders out and run the business, so response to emails has been a little slow.  We are getting to each email as quickly as possible, but response time may be slow.

Canada Orders:

We have had a delay in shipping to our backers in Canada.  Our fulfillment system did not integrate with USPS/Canada Post, so the fulfillment team was working on setting up these integrations.  After weeks of requesting progress status (continually hearing that it has not yet been completed but will be ready shortly), we find that the current system is unable to make this integration. 

So, we are moving all of the Canada orders to a new fulfillment system.  This requires a manual input of all of the order data into the new system.  We are working on this now and expect to have orders out by the end of the week (shipping by 7/27).

Thank you for your continued patience.

UK/EU Orders:

Orders to the EU/UK are en route to our warehouse in Germany, scheduled to arrive at the end of the week (7/27).  Orders are scheduled to begin shipping as soon as they arrive in the warehouse in late July.

Japan, Australia Orders:

These orders have been delivered.  They were shipped out through OCS and TNT Express.  Please let us know if you have not received your order (email [email protected].)

All remaining countries: 

All remaining orders in countries not covered above will be addressed as soon as possible.  We are still determining the best routes and shippers and working through the logistics.  Thank you for your patience, your Mock ONE will be delivered soon.

Status of the Company:

We founded the company on the idea to make products to help encourage outside time and diversion from the everyday stresses of life.  We wanted to help people see the stars, nap in amazing places, relax for 15 minutes at camp or at the office, power-nap at a festival or read a book between shifts, enjoy the light of a full moon in your back yard next to your loved-one talking about life and things... just enjoy the peace and quiet or the amazing sounds of nature depending on where you decide to Mock. The Mock ONE is the world's first compact freestanding hammock!  It is designed to fit in places no other framed hammock would fit.   It is the ONLY framed hammock with accessories to allow you to mock in different conditions like sun, rain, bugs, heat, or cold.  Hope you have been enjoying your Mock ONEs!

We are a small, start-up company and we NEED YOUR HELP to let people know how awesome the Mock ONE is!

• If you are approached by someone asking “what is that, where did you get it?” please let them know that you helped to make this product possible and that it is ONLY available at www.republicofdurablegoods.com. (the logo on the hammock side pocket)
•  If you would like to SHARE your thoughts about the Mock ONE, please post your reviews on Kickstarter.  Let us know what you think, let others know what you think… Like and reply to similar thinking.  Help us to make this the best product we can.
•  If you would like to SHARE the cool places you mock, please post and tag us on your social media channels like Facebook or Instagram.  #republicofdurablegoods.com @republicofdurablegoods  
•   And if you see an ADVERTISEMENT on social media, please SHARE THE LOVE!  Let people know that you like your Mock ONE!  Personal testimonials go a long way!

Thank you for helping to keep us moving forward.  We are counting on you, our Founders and Backer community!

Make happy!

Jason and Chris - Founders of the Republic of Durable Goods

Tracking INFO sent- but LINK is WRONG
almost 5 years ago – Sun, Jun 23, 2019 at 01:04:28 AM

Hello last of the US backers to get your Mock ONEs.

I JUST sent the tracking information and the LINK is WRONG!  The tracking NUMBER on the page is good.

Please COPY the tracking number first, then click on the link. The link will bring you to the WRONG tracking number - just go to TRACK ANOTHER PACKAGE and PASTE your tracking number.

Sorry for the confusion.

Note, we are still aware of a few remaining orders to be shipped out next week.  If you did not get tracking, do not worry, will be sent next week.

Jason

Remaining order shipping Update
almost 5 years ago – Wed, Jun 19, 2019 at 03:12:30 AM

Hello Friends and Founders, particularly those of you in the USA who have not yet received your order. You will get your order, we wish we could tell you when….let us explain.

First, your frustration is completely understandable.  If I was in your shoes I’d feel the same way.  “What are these guys doing?  Why can’t they just get me MY order, when they have been able to deliver to hundreds of others?”  I’d be pissed too. We fully deserve your frustration and continue to be embarrassed and upset that we can’t deliver on our Make Happy promise.

While it is no excuse, we have been working with a fulfillment company that continues to let us down, which in-turn is letting you down.  Last week we worked-through and verified all remaining orders.  We know and identified what orders still need to ship and were told these orders would ship out on Friday, June 15, with a few shipping early this week (as we communicated to you).  Today is Tuesday, June 18, and we have not received the promised tracking information. The information we received yesterday was incomplete and were sure surprised many orders still have not shipped yet! 

Clearly, the information that we have been getting is not fully reliable.  We do know that they are shipping out product and that all orders will be fulfilled.  We just don’t have accurate information on exactly when that will happen. We have been told more will ship this week. We assure you, you will get your order. 

Tracking information will be sent once we receive it from our fulfillment company and verify it line by line and order by order. In the past, we made statements based on information provided without verifying it and we got into a lot of trouble. Now we are checking and double checking everything they send to us. 

While this message does not ‘make happy’ we hope it will help you understand we are doing all we can to resolve the shipping errors to the best of our ability.