Why is there a shipping cost?
Shipping is totally expensive, we get it. We are working on better rates, but this is the best information we have right now...as we are finding out more backers = lower shipping.
We will post updates as soon as we have them.
Last updated: July 30, 2018 15:45
What is MAKE HAPPY?
It’s what our products are designed to do. It’s beautifully simple. It’s why we are here. It’s why you are reading this. It’s what wakes us up in the morning.
Make happy is the banner that brings everyone in the Republic together. The outdoors is ours to enjoy and share. Our products encourage outside time and diversion. It does not matter if you dog sled solo across the arctic, or hammock in the backyard as long as it makes you happy.
Last updated: July 27, 2018 10:20
How tall can a person be and remain comfortable in the Mock ONE?
The Mock ONE has been designed to fit bodies up to 6'5" comfortably past the pillowed end bars. In addition, if a person is this tall they will be able to use the Mock 'Squito net without touching it with their feet.
Persons over 6'5" can still comfortably chill on the Mock ONE with their feet extending beyond the end bars.
Last updated: July 30, 2018 15:15
How much weight can it hold?
Our advertised weight limit for the Mock ONE is 250 lbs.
Last updated: July 27, 2018 10:17
Will accessories be available individually?
We have heard your requests and YES we will be selling accessories to all our backers at the following discounted prices ($5 below retail and free shipping included):
Mock Top Quilt $35.00
Mock Under Quilt with Attachable Pillow $19.00
Mock 'Squito Net $35.00
Mock Tarp $27.00
Hope this helps those of you who are looking to mix and match.
We will also be offering our kits at Kickstarter pricing for those of you who decide you want additional kits.
Mock Everyday $150
Mock Adventurer $180
Mock Chill Master $240
Last updated: July 27, 2018 10:17
What is the size when folded in carry bag?
The Mock ONE when folded in carry bag is: SIZE: 35" high x 9" wide x 12" deep. WEIGHT: 16 lbs.
Fits very easily in a car trunk, canoe, on your back...or anywhere you choose. All accessories fit in or onto the carry bag.
Last updated: July 27, 2018 09:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.